Tuesday, 02 October 2012
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More drama... and a little psychology
Alicia and her son went back to the doctor yesterday afternoon. Her son needed his checkup, and Alicia had to get some immunizations that apparently are required for coming to the US.
First of all, the doctor left them sitting in the waiting room for five hours. FIVE HOURS! They were being squeezed into the schedule, since usually the appointments are made months in advance, but still.
Then the doctor's secretary had the gall to scold them. She said she had gone out to the waiting room to call them three times, but they weren't there. That was a blatant lie; Alicia's son and his cousin had sat there patiently the whole time. Alicia did go out a couple of times to buy water and snacks.
She hadn't told her son that he would have to take off all his clothes for the exam. Since he's a minor, she had to be in the doctor's office with him, so she sat at the far end and gave him as much privacy as she could. But the doctor is a lady, so naturally he was quite upset. And apparently it's quite an invasive exam.
He was in a terrible mood when it was over, and then to add insult to injury, the doctor insisted he needed two immunizations.
He flat out refused. "This has been the worst day of my life!" he said. "I'm not going to do it. If it means I can't travel, so be it."
Alicia reasoned with him a while, then left to give him space and to text me. His cousin stayed with him and tried to talk to him.
At Alicia's request, I called him, but got no answer. After a little prayer, I texted him: "I know it has been a very trying and humiliating day, but the immunizations are the least of it. Don't let the whole trip and today's hassles be a total waste of time. I don't want to pressure you to live in the US. What I want is to provide you the best opportunities, so you can choose what's best for you. Right now it's just a matter of some vaccinations. Don't let a door of opportunity slam shut because of something that dumb. I value you and want the best for you."
He texted back: Popó ('Poop').
I thought for a minute, and texted back, Pipí ('Pee').
I spent a few minutes composing another exhortation, but before I had occasion to send it, he texted back, "I let them vaccinate me, poop. Relax."
They charged him and Alicia each something over $100 for their immunizations. Alicia told me later that another visa applicant brought in a child that apparently was behind on vaccinations, and got charged nearly $1000! What a scam.
I didn't get to talk to Alicia until very late, because her phone battery had died. When I told her about the messages, she laughed and laughed.
This morning she told me that my messages had made a difference, and that by giving Juan Manuel a chuckle I had defused his temper.
Alicia barely slept last night and feels like crap after all the immunizations she received. Fortunately she doesn't have to do anything today except go to the beauty parlor.
The Embassy interview is tomorrow morning at 7:30.
The future is thundering toward us.
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Comments (38)
NICE!
good job! sounds like it was quite an ordeal, but in the end he'll be happy he didn't let the opportunity pass him by.
@SarahakaHungry - Yeah, he's a good kid. The biggest issue is going to be to counter the manipulation he gets from his father.
@starmanjones - Thanks.
@Roadkill_Spatula - denada.
I hate doctors... hate taking the baby in... hate vaccinations... I've seen too much documentation of corruption in vaccine production/mandates etc...
At least that hurdle is past. I'm really feeling for that boy right now...
@oceanstarr - Yeah, I'm thinking of writing the doctor a letter, with a copy to the Embassy, regarding the pathetic customer service (especially her worthless secretary) and the abusive pricing on the vaccinations (which at that point had to be done by the in-house pharmacy; they couldn't go look for a place that would do them for a reasonable price). Alicia's doctor said (when she called him) that none of those vaccines made sense at her age; she had gotten the hepatitis ones before going to Bogotá, but the rest were repeats of childhood ones.
@Roadkill_Spatula - I think writing a letter would be the right thing to do. At least then a complaint is actually on file somewhere.
I always feel for kids that have to have that type of invasive exam. I don't blame him a bit for texting "Popo"!
A lot of patience is needed to go through all this crab.
YIKES!! Good for you for sending such a sensitive message. I'm glad it's getting closer. Such a bummer having to go through all the drama and hassle, but I know from much experience that hassle falls away...and the meaningful results remain.
a little laughter goes a long way. i'm glad it worked out. hope alicia has recovered today.
@ordinarybutloud - Sometimes it helps to have a juvenile sense of humor. I would have been absolutely mortified to be in his situation at age 15.
@promisesunshine - She still feels awful, but at least there's nothing urgent to do.
Thunder is good. It is a harbinger of rain on the dry earth. I am so hyped up about this trip of Alicia and her son. I feel like I am expecting them here in my home. God's grace be with them tomorrow morning when they go to the embassy and everything falls in place like an easy jig saw puzzle.
Can't wait to read more about the travel plans.
Vaccinations can be horrifying, even to me. So for a boy it must be worst. Glad you were able to diffuse the situation.
Your response was priceless, a kind answer turns away wrath.
@seedsower - It helps to have a juvenile sense of humor, and not to feel threatened by him blowing off steam. He's a good kid, but he'd been through a lot, plus he hates shots.
@ZSA_MD - I feel the exact same way!
@ZSA_MD - @seedsower - Fear not! I will keep you posted, here and on Facebook.
It will all be worth it. I didn't realize Alicia had a child! How exciting! Give her my regards, please, and tell her to hang in there!
I like to think of beautiful beaches, quaint architecture and friendly people. But, your post brings back bad memories of Latin America.
Sounds like your sense of humor saved the day! :) Very good thing to have when dealing with that age.
@Inciteful - Part of the problem is that this is one of only four doctors approved by the US Embassy to do physicals for visa applicants, so they have a captive clientele and no competition. But bad customer service also happens frequently in the HMOs that people in Colombia use.